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Accounting

  • How are overage active users billed?

    User overages will be billed to your account as a separate charge. They are billed on the last day of each month after your normal billing cycle and system generates a separate invoice which is availa...

  • Will I be notified if my credit card fails?

    Yes, you will receive an email on your registered email id. You will also get a notification inside the portal if your credit card fails to clear on the billing due date. You will also receive notific...

  • What is my billing date?

    The date on which a product/services is bought, is the billing date for every following month/year. In case of continued customer the billing date is mentioned on the invoice along with the due date f...

  • How do I look up and pay my next upcoming invoice through the Vidya Mantra portal?

    You can log in to your customer portal to check/pay for the invoice. The login credentials will be the same credentials you used to sign up for the service. You will also find these credentials in the...

  • Where do I find/update my profile information?

    Steps below can be used to update profile.  In the Vidya Mantra portal,  go to the “Customer” name on the top right side of the menu bar.  Click on drop down  and select your profile   Update your det...

  • How are upgrades billed?

    Upgrades to your hosting account are pro-rated to your next month/year billing cycle. This depends or hosting plan your selected for upgrades based on your requirements. This pro-rated upgrade amount ...

  • Do you have Invoices available for download?

    Yes, once your monthly/annual Invoices are generated by the system a mail is send to your mail id registered with us with the URL link and the amount along with the due date for your information and p...

  • Do you accept PayPal?

    Yes, we do accept PayPal along with credit/debit card options available for the users to make the payment. ...

  • How do I change my billing address information and payment methods?

    To change your billing address and contact details.  Kindly log: Vidya Mantra portal,  go to the “Customer” name on the top right side of the menu bar. - Click on  Account Details. - Do the required c...

  • How are disk overages billed?

    Disk overages will be billed to your account as a separate charge. They are billed on the last day of each month after your normal billing cycle and system generates a separate invoice which is availa...